Find answers to common questions about HealthDock EMR
General Questions
HealthDock EMR is India's most advanced AI-powered Electronic Medical Records platform designed specifically for healthcare providers. It offers specialty-specific solutions starting with HealthDockEMR-Netra for ophthalmology, featuring 96% AI diagnostic accuracy, complete ABDM integration, blockchain security, and 373+ specialized modules.
Currently, HealthDockEMR-Netra for ophthalmology is live. We're launching HealthDockEMR-Dant (Dental) in Q3 2026 and HealthDockEMR-Twacha (Dermatology) in Q4 2026. Our platform also supports general practice and multi-specialty clinics with customizable modules.
Yes! HealthDock EMR is designed to scale from individual practitioners to large hospital chains. Whether you're a solo practitioner, a small clinic with 2-10 doctors, or a multi-location hospital network, our platform adapts to your needs with flexible deployment options.
Features & Technology
Our AI achieves 96% accuracy in diabetic retinopathy detection and 94% in glaucoma risk assessment. The system is trained on millions of Indian patient images and continuously improves through machine learning. All AI suggestions are provided as clinical decision support, with final diagnosis always made by the healthcare provider.
Yes! HealthDock EMR features an offline-first architecture. You can continue working without internet connectivity, and all data automatically syncs when connection is restored. This ensures uninterrupted patient care even in areas with poor connectivity.
We support 50+ device integrations including OCT machines (Zeiss, Topcon, Nidek), visual field analyzers, fundus cameras, autorefractors, biometry devices, and more. Data flows seamlessly from devices to patient records, eliminating manual entry errors.
ABDM & Compliance
Yes, HealthDock is fully ABDM certified with complete integration of ABHA (Ayushman Bharat Health Account), HPR (Healthcare Professionals Registry), HFR (Health Facility Registry), and HIU/HIP capabilities. We ensure seamless health record portability and government scheme integration.
Absolutely. HealthDock is fully compliant with the Digital Personal Data Protection Act 2023. We implement strict data localization, consent management, data minimization, and provide complete audit trails. Patient data is encrypted at rest and in transit with blockchain security.
Yes, our digital prescriptions with blockchain-secured signatures are legally valid and court-admissible under the Information Technology Act. Each prescription includes QR codes for verification and tamper-proof blockchain records ensuring complete legal protection.
Pricing & Support
We offer flexible enterprise pricing tailored to your practice size and needs. Pricing depends on factors like number of doctors, locations, and required modules. Contact our sales team for a customized quote. We also offer special pricing for government programs and rural healthcare initiatives.
Yes, we offer a comprehensive demo and trial period for qualified healthcare providers. Schedule a demo with our team to experience the platform's capabilities and discuss trial options suited to your practice.
We provide comprehensive support including onboarding training, 24/7 technical support, regular software updates, and dedicated account management. Support is available via phone, email, and chat. We also offer on-site training for larger implementations.
Data & Security
Patient data is protected with military-grade AES-256 encryption, blockchain technology for immutable records, zero-knowledge proofs for privacy, and multi-factor authentication. All data is stored in India-based servers complying with data localization requirements.
Yes, you have complete ownership of your data. You can export patient records, reports, and analytics in multiple formats including PDF, Excel, and FHIR-compliant formats for interoperability. Bulk export options are also available.
We maintain automated daily backups with 99.99% uptime SLA. Data is replicated across multiple data centers for redundancy. Point-in-time recovery is available for the last 30 days. You can also download local backups anytime.